Book Off Sucks Customer Reviews and Feedback

From Everything.Sucks

Book Off (ブックオフコーポレーション, Bukku Ofu Kōporēshon) (TYO: 3313) is Japan's largest chain of used bookstores. Founded in August 1991, the company has had explosive success, expanding to 866 stores throughout Japan and eight overseas locations (as of August 2006). In addition to books, its chains also sell manga, CDs, DVDs, video games, and even used video game consoles, mobile phones and portable media players.

Alejandro shared his disappointing experience on Yelp, "I came to Book Off to sell retro games and action figures. All in good quality and actually rare. While browsing, I noticed most of their stuff was way overpriced; even considering the fact that they have to make rent in the city. After over an hour of waiting to check if my items were sellable they offered me only $20(for over 20 items worth $300). They showed me a sheet to explain the reasons and it was all in japanese. Meanwhile they were giving a 20 percent bonus for American games and items(all of my things were, not one import). I cant imagine how much less they would have offered me. This place is disgusting and a rip off. They are worse than resellers on ebay and are a scam. You are better off donating your items somewhere else. Do not come here to this overpriced den of vile wretchedness. Book off is just a rip off and an insult to actual collectors and sellers. Dont support this business and steer very far away. There are.much better retro shops and places more deserving of your business. I hope they close down for good and burn in corporate hell."

Reviews

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Bookseller (Current Employee) says

"You learn a lot of skills within three months, however, it is so work work work work, don't stop keep working environment...it makes you age faster."

Sales Associate (Current Employee) says

"Hello, If you are reading this, I would like to give you a perspective of what it's like working at Book-Off, the one I will be discussing in this review is the branch in the New York City Area. Please note that other locations may be different. So read it with a grain of salt and apply at your own risk. About the position & General Information: The position ,available is a sales associate position and is an entry level job. This position is ideal if you are looking to gain skills for your resume. However, if you have previous experience in retail or elsewhere I would advise you to consider other employment options. The position offers very little in terms of growth in the company and skill sets. If you do decided to apply and get hired, plan to work only for a limited time. The shift hours for this branch are the following: - Early Shift is from 9:40am - 5:30pm - Late Shift is from 12:00pm - 8:00pm (Maybe later the more time you spend at the store depending on what needs to be done). - The store is open seven days a week all year. Even during major holidays, federal Holidays, storms, you name it they are open. However, you can request off of holidays and days you are unavailable. - The pay rate at the time of this review is $13.00 for new hires (Will change at the end of 2018) and increases only by a little (about $0.10 or more depending on rank) if you get "promoted." - No bonuses,discounts, perks, sick days, paid days off, just a check during designated pay days. Insurance I believe is available but only if you are working for a specificFlexible schedule, co-workersManagement, Disorganized, Employees are undervalued, No perks or incentives for the employee, Some rude customers, Barely functioning electronics, Broken AC"

Sales Associate (Current Employee) says

"Hello, If you are reading this you are probably wondering about applying for a job with the store. In an effort to provide a perspective of working for this company, I have also provided a review with this page as well. There are two "Book-Off" Company pages and I believe both pages should be reviewed honestly. This review is in regards to the New York City area branch, and so may be different from the other locations. That being said, read with a grain of salt but apply at your own risk. About the job/General information: The work hours are as follows: The early shift is 9:40am - 5:30pm The late shift is 12:00pm - 8:00pm *(May be later depending on what needs to be done). Store is open seven days a week 365 days a year. Open during all holidays and even during storms. The pay rate is $13.00 an hour (will change at the end of 2018). The increase per promotion isn't much just an addition of about .10 cents to $1.50. No benefits, perks, discounts, sick days, vacation days, just a check. You are able to let management know when you are unavailable. The job is an option if you are looking to get experience in retail or looking to gain experience for your resume. However, there is lack of growth and skill acquisition so plan to stay only for a limited time. If you have experience in retail or elsewhere, I strongly advise in a different opportunity. General Overview: 1.) Despite a small meeting before the start of every shift not a lot is done to ensure that ALL employees understand the new changes. In regards to changes, there will alwaysFlexible schedule, co-workersManagement, Lack of communication, No perks or benefits, Employees are undervalued, Lack of variety in job or music, old and nearly broken equipment, no place for employee input"

Sales Associate (Current Employee) says

"Hello, If you are reading this, I would like to give you a perspective of what it's like working at Book-Off, the one I will be discussing in this review is the branch in the New York City Area. Please note that other locations may be different. So read it with a grain of salt and apply at your own risk. About the position & General Information: The position available is a sales associate position and is an entry level job. This position is ideal if you are looking to gain skills for your resume. However, if you have previous experience in retail or elsewhere I would advise you to consider other employment options. The position offers very little in terms of growth in the company and skill sets. If you do decided to apply and get hired plan to work only for a limited time. The shift hours for this branch are the following: - Early Shift is from 9:40am - 5:30pm - Late Shift is from 12:00pm - 8:00pm (Maybe later the more time you spend at the store depending on what needs to be done). - The store is open seven days a week all year. Even during major holidays, federal Holidays, storms, you name it they are open. However, you can request off of holidays and days you are unavailable. - The pay rate at the time of this review is $13.00 for new hires (Will change at the end of 2018) and increases only by a little if you get "promoted." - No bonuses,discounts, perks, sick days, paid days off, just a check during designated pay days. Insurance I believe is available but only if you are working for a specific number of days or full time. Speed/Flexible schedule, co-workersManagement, Disorganized, Employees are undervalued, No perks or incentives for the employee, Some rude customers."

Sales Associate (Former Employee) says

"BookOff might be okay for part-time work for a student, but there is absolutely no chance of advancing unless you are willing to take on more menial work for very little compensation. The management was completely reworked the last time I visited a store as a customer. The air conditioning was still not fixed."

center leader (Current Employee) says

"The team you work with is good in a sense that it is easy to make friends there. The teams are very welcoming, and the staff seems to have each others backs. The main downside is the way the customers treat you and the work flow of the store. Not much is explained and everything is up in the air. Rules and policies change from time to time, and it's hard to stay in the loop for anything. It's a job I recommend if you want something quick to make small cash, if you don't mind hard labor.It's easy to get hired, some coworkers are kind.Hours and pay dont add up. Rules change over and over."

Sales Associate (Former Employee) says

"Help customers from 10:00am to 8:00pm. Shelf items or place old items into boxes to ship out. Buy/process items from customers. Help customers at the register. Clean up and prepare store for next day. Input daily marks into computer.Snacks???Stressful with low pay. Terrible promotion increases, unfair and unbalanced, terrible managment and rules. fluctuating policies"

SALE ASSOCIATE (Former Employee) says

"Typical day at work is like at any other retail. the workplace culture is pretty relax and friendly. the hardest part is dealing with occasional difficult customer."

Sales Floor Representative (Former Employee) says

"This job is very flexible with hours and management there is very polite. The job is very demanding but not hard. if you are a student in school then i recommend this job for you because they will work with your schedule.flexible schedulesno benefits"

Bookseller (Former Employee) says

"This company is very strict. People got in trouble for taking too each other. The work load is heavy for the managers and the hrs were cut if you took a day off."

Cashier/Sales Associate (Former Employee) says

"Odd environment. The employees were all varying degrees of weird or quirky at best, and the managers were quite easily flustered. There is an inevitable language barrier if you’re not Japanese or know the language, which complicates things enough for your instructions to be confusing. Store layout changes weekly and constant changes to procedures can be annoying. Beware the dress code, appearance restrictions and ugly uniform.Fairly easy jobTerrible communication, disorganized, dirty"

CLERK (Current Employee) says

"The general workload is very fair but there isn't enough training going on to help the new people with the workload. I learned a lot working there and it is a very high-paced position. The manager is very hard working but can be fairly unprofessional if she doesn't like you. The other employees are very fun to work with and everyone has a little bit of crazy. The hardest part of the job is that the higher-ups of the company are constantly changing policy without regard for the employees. The most enjoyable part of the job are the coworkers.Long lunch hourOnly one 15 minute break"

Cashier (Former Employee) says

"A lot of the job is putting stickers on items and shelving them in the correct place. There is also a position where you will gauge buyback items and price them accordingly to whatever sheet they have."

Challenger B Employee Associate (Current Employee) says

"BOOKOFF is a wonderful place to work. It is a Japanese-based company that has since expanded its reach to U.S. Territories. The tasks you are asked to perform are not very difficult at all, and the better you are able to perform your tasks, the more likely you will be selected to advance and be given more responsibilites. The biggest complaint I have is that there are no benefits provided to entry-level employees - not even store discounts. I feel that they should provide some sort of coverage, but unfortunately, they do not. With that aside, BOOKOFF is a wonderful company that has a unique business model. The work is not difficult at all, and it is very easy to advance.Work is not difficult, excellent hoursNo employee benefits"

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